![]() It breaks my heart because I’ve been a huge fan of Flip, but customer service is everything and their complete lack of care has pushed me to this point. Well here’s the post, so please help me keep my end of the deal by spreading this around. In my last email I threatened that if they don’t resolve this, I’m going to post everything and spread it as much as I can. Plus I paid another $200 for an HD Flip which now can’t go underwater.īelow is Flip and I’s entire email correspondance. I ended up paying $80 to get the case special ordered, and there’s no returns. Besides, the underwater case I bought was special ordered at a store 250 miles away because not a single bricks and mortar store carried it. I say it’s poor product labeling and design, and I’ve just been asking for the correct case (about $50). However, the case does work with my first gen Flip which has no reference to itself as an Ultra (as you can see by my lovely diagram above).įlip is saying it’s the retailer’s issue and I should deal with them. So I bought a Flip underwater case said to work with the Ultra line, I bought a Flip Video Ultra HD camera specifically for said case, and the two don’t work together. ![]() ![]() The bottom line is I had a first generation Flip video camera, but I wanted to get some HD underwater footage. You might remember a few posts back I wrote about the Flip camera fiasco when I went swimming with dolphins. ![]()
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